![]() ![]() In the event that a phone number in your CRM field does not have a country code at the beginning of the number and your Country Code is not set to 'World-Wide', we will append the selected code here to that number. When your Country Code field is set to 'World-Wide', then a plus sign (+) and the appropriate country code will need to be included directly within the recipient's phone field in order to send properly. You must have a country code in order to send Text Messages. ![]() Also, it is important to remove any dashes and parentheses from the selected phone field to ensure that the number is in the correct format to prevent issues when sending.Īs for the Country Code field, select your country code from the drop down menu. These are fields that are already in your CRM records. As you can see in the example below, we have selected the standard CRM Mobile Phone field for Leads and Contacts and Telephone 3 field for Accounts. In the Mobile Number Fields section, you will specify which fields in your Lead, Contact, and Account records contain the phone number you want to send the text messages to. The Text Message Settings window is where you are going to be establishing which fields you want to use as the mobile number fields in your Lead, Contact, and Account records and entering the necessary account information in order to send Text Messages. Go to Settings & Support > ClickDimensions Settings. SMS will not work if the SMS IP address listed in the article cannot connect to your CRM. If your CRM is installed on-premise and your firewall is restricting access from outside applications, you will need to ensure that the IP addresses listed in this article are permitted access through the firewall to your CRM server.In other words, if a Twilio connector is set up using a non-US phone number, it will not be able to send SMS messages to recipients with US phone numbers. ![]()
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